At Smart Carding, your satisfaction is our top priority. We’ve designed our Refund and Return Policy to be transparent, fair, and focused on protecting your purchase from the moment you place your order to the moment your product is delivered.

We understand that issues can occasionally arise—whether it’s shipping delays, technical faults, or payment mishandling. Our commitment is simple: if something goes wrong, we’ll make it right.

We operate under a 30-day protection window, during which every buyer is entitled to a refund or replacement if eligible. This page outlines how we handle refunds, returns, replacements, and what to expect during that process.

Our 30-Day Refund Guarantee

We offer a 30-day money-back guarantee or replacement policy for all qualifying orders. This policy applies to both shipping-related issues and product performance issues.

You are eligible for a full refund or free replacement if:

  • Your card does not arrive within the delivery window
  • Your card arrives damaged or tampered with
  • Your card does not function as described
  • Your balance is missing or significantly incorrect
  • Your tracking information shows failure, seizure, or loss in transit

We do not make you wait weeks or go through unnecessary disputes. Once we confirm the issue, we act promptly—either refunding the original payment or dispatching a free replacement.

When Refunds Are Issued

We issue full or partial refunds in the following situations:

  • Lost packages with no tracking updates after 7 days
    If your tracking shows no activity and the package is presumed lost, we’ll refund or replace.
  • Verified non-working card (post-delivery)
    If your card fails to activate or operate as promised and our troubleshooting fails, you will be refunded in full.
  • Incorrect balance or configuration
    If your card was not configured according to your order (e.g., lower balance), we’ll offer a correction or refund.
  • Duplicate or unauthorized charges
    If you were mistakenly charged twice for a single order, we’ll refund the extra payment immediately.

When Replacements Are Issued

Replacements are offered instead of refunds when:

  • You prefer a new card over a refund
    Many customers opt to receive another card rather than wait for a refund to process.
  • The card was damaged in transit
    We will resend the same product with upgraded packaging for better protection.
  • The card is retained by an ATM
    If your card was captured or disabled during legitimate use, we replace it after a brief verification.
  • Shipping or customs disruption occurred
    We replace shipments that are blocked, returned, or intercepted without your fault.

You may also request a replacement while we assess a potential refund if needed.

Refund and Replacement Processing Time

We process all verified refund or replacement claims within a fast, reliable timeframe:

  • Refunds:
    Typically processed within 24–72 hours after claim verification.
  • Replacements:
    Dispatched within 12–48 hours with tracking.
  • Crypto refunds:
    Returned to your wallet address in the currency used (e.g., BTC). We match the USD value at the time of purchase.
  • Fiat refunds:
    Returned via the same method used (Zelle, CashApp, bank transfer, or Western Union).

How to Request a Refund or Replacement

To request a refund or replacement:

  1. Contact our support team via secure channels
    Use the encrypted communication method you used to place your order or the email/contact form on our site.
  2. Provide order details and issue description
    Include your order ID, payment method used, and a short description of the issue.
  3. Send proof if applicable
    Screenshots of non-functioning card use, tracking showing delay/loss, or payment confirmation help us respond faster.
  4. Choose refund or replacement
    Let us know your preferred resolution—we’ll respect your choice.

Our team will review the request quickly and initiate your refund or replacement without delay.

Limitations and Exceptions

While our goal is full satisfaction, certain refund or return requests are not covered:

  • Orders over 30 days old
    Requests outside the 30-day window are no longer eligible for refund or replacement.
  • Customer misuse or negligence
    If the card is misused, shared, physically damaged after delivery, or intentionally altered, we may decline the request.
  • Third-party interference
    If you used an unverified payment method or redirected your package to a third party, we cannot guarantee eligibility.
  • Partial refunds for usage before failure
    If the card was used successfully before a malfunction, we may issue a partial refund.

Every case is evaluated fairly, and we aim to resolve disputes in your favor whenever reasonable.

No Physical Returns Required

Due to the nature of our product and privacy-based shipping model:

  • We do not accept physical returns
    You are not required to send the card or packaging back under any circumstance.
  • Refunds and replacements are based on trust and verification
    Our reputation is built on transparency and fast resolution—not bureaucracy.

Your Protection Comes First

We created this policy because we believe buyers deserve protection, especially in a market that often lacks accountability.

When you order from Smart Carding, you’re backed by a real guarantee—not just words on a page.

  • No hidden clauses
  • No stalled support
  • No unanswered requests

We’re here to ensure that every customer leaves satisfied—or compensated.